FAQs

Where is your office(s) located?
MRFM currently has 4 office locations in Downtown Kingsport Tennessee, Colonial Heights Tennessee, Gate City Virginia, and Nickelsville Virginia.

What if I become ill after hours or on a weekend or holiday?
For after-hours emergencies phone (423) 857-7000 and ask that the doctor on call for your doctor to be paged. For immediate, life-threatening emergencies, call 9-1-1 in Kingsport or (276) 386-9111 in Gate City.

When are lab results reported?
All lab results are reviewed by your physician as soon as they are available. Abnormalities of major significance are reported by phone immediately upon review. Other lab results will be mailed to you after being reviewed. This generally takes from 1 to 3 weeks depending on the study ordered.

Should I call for my lab results?
In general, you will not need to call for your lab results. However, if you have not heard from us after 4 weeks of having a test done, please call us so that we can check on the status of your test.

Do I need to fast before my exam or test?
Our policy is to ask you to fast for certain tests such as blood sugar or cholesterol. For annual physical exams, we ask that you contact our office prior to your appointment so that your lab tests can be done prior to your appointment with your doctor. For conditions like Diabetes or High Cholesterol, you will often be asked to have quarterly or semi-annual blood draws prior to your next appointment. The term fasting means no food (you can have water) for 8-12 hours.

Should I take my medicines before an office visit?
We want you always to take medicines before a visit, even if you are fasting. The exception is for diabetes. If you are fasting and have diabetes, do not take your blood sugar medicine.

Should I bring my medicines to the office visit?
We like our patients to know the names and doses of their medicines. To be sure of your medication regimen, please bring all your medicine bottles, including medicines from other providers and non-prescription medications and supplements, to your visits.

How do I prepare for a stress test at the hospital or the cardiologist’s office if referred by you?
Certain medications may need to be omitted before a test; please ask your provider about that. Some stress tests outside the office ask that you consume no caffeine containing products for 24 hours before the test. The scheduler can tell you if your test is of that type. Wear loose fitting clothing and comfortable shoes that will allow you to walk vigorously on a treadmill.

How do I have my medical records sent to another practice?
To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records is time consuming, and we ask for two weeks to complete that work.

What if I have a question after hours?
We strive to be easily accessible. We have office staff to help keep track of telephone messages and make sure each one is answered. Our offices are open Monday through Friday. We do not keep a weekend clinic, but we take turns with “on-call duty” during hours the offices are closed, so that one of is available at any hour for emergencies that cannot wait until the office reopens.

For after-hours emergencies phone (423) 857-7000 and ask that the doctor on call for your doctor to be paged. For immediate, life-threatening emergencies, call 9-1-1 in Kingsport or (276) 386-9111 in Gate City.