MRFM Announcement Regarding COVID-19

The Physicians and Staff of MRFM consider the Coronavirus “COVID-19” serious but not an “apocalypse”. Your health and safety is important to us and have provided some basic information below should you have symptoms.

Have you traveled out of the area or to a foreign country?
Have you been exposed to someone who has traveled out of the area or to a foreign country?

The following symptoms may appear after exposure to the COVID-19 virus:

Fever
Cough
Shortness of breath

If you or a family member experience these symptoms please call your MRFM Physicians’ office for instructions. Your Physician will work with you on an action plan to best help you recover from the virus.

If your symptoms are severe or you have a life-threatening emergency, please call 911 or go to your nearest emergency room. MRFM does not have the required equipment to treat a severe, life-threatening emergency.

At this time MRFM does not have the capability to test for the COVID-19 virus. We will base our treatment plan on your symptoms.

All MRFM Office locations are open and are seeing patients, however to minimize the potential exposure to someone with the COVID-19 virus we have altered our patient scheduling process.

Morning appointments are for “well patient” or “routine follow up” visits; i.e. diabetic care, blood pressure check, COPD maintenance.
Afternoon appointments are for “acutely ill” or “sick” patients; i.e. sinus infection, urinary tract infection. Again, call the office first if you have flu like symptoms.

Altering the schedule in this way will allow our cleaning service team the ability to sanitize our clinics for the next day’s patient’s visits.

MRFM is now offering “Telehealth” and “Videohealth” virtual office visits for those patients that do not want to come to the office or cannot come to the office for a variety of reasons. Please contact your MRFM Physicians’ office to schedule a “Virtual” appointment.

New Patients

Current Patients

Find A Physician

After Hours Physician

MRFM has a physician on call 24/7 to answer any questions patients may have. Please call 423-857-7000 and the MRFM Physician On-Call will return your call as quickly as possible. We encourage patients to contact the Physician On-Call prior to going to Urgent Care or the Emergency Room.

To our Patients,

For patients and visitors who require a visit to our offices, please be aware that we are screening everyone who comes into the facility. If you have experienced shortness of breath, fever, a cough, sore throat, or muscle pain in the last two weeks, or if you or someone in your household have traveled outside the Tri-Cities in the last 4 weeks, we ask that you please CALL OUR OFFICES FIRST for instructions from your provider. In accordance with CDC recommendations, all patients and visitors to MRFM facilities will be REQUIRED to wear a mask while accessing our facilities. This is not meant to be an inconvenience to our patients, but rather an increased effort to help protect our patients, staff, and community. To help preserve our supplies, we ask that you provide your own mask for your visit. For your convenience, you may review CDC guidelines and recommendations by clicking here on the use of Cloth Face Coverings to help slow the spread of COVID-19.

MRFM is now offering appointments via Telehealth services. Telehealth services allow our patients the option to receive the care they need in the comfort and safety of their homes. Telehealth works by allowing the patient to communicate directly with their providers using the camera on their smart phone, tablet, or computer. If a patient does not have access to this technology, we are still here for them by phone or for essential in-person appointments.

We remain focused on the safety and health of all of our patients and staff during these unprecedented times of quarantine and social distancing. Our offices are open and prepared to provide essential and urgent services, and we are taking precautionary cleansing and sanitizing measures set forth by CDC guidelines. However, Telehealth services provides a great option for patients who would rather stay home for their appointment. To request a Telehealth visit with your MRFM physician, click the link below and call our offices to request an appointment from the comfort of your own home.

Request An Appointment

For those patients who do require a visit to our offices, please be aware that we are screening everyone who comes into the facility. If you have experienced shortness of breath, fever, a cough, sore throat, or muscle pain in the last two weeks, or if you or someone in your household have traveled outside the Tri-Cities in the last 4 weeks, we ask that you please CALL OUR OFFICES FIRST for instructions from your provider.

Our most important goal is to maintain the safety of our community and staff who serve our valued patients. We remain committed to winning this battle against COVID 19 and wish you good health!

Thank you,

The Staff of Mountain Region Family Medicine